Compliments, complaints and other forms of feedback provide valuable information on levels of client satisfaction and provide Centre for Non-Violence (CNV) with an opportunity to improve upon all aspects of service.
Feedback is taken seriously and is seen as an opportunity for improvement. CNV will use feedback to identify areas for improvement, to coordinate a consistent approach for resolution, to reduce the potential for future complaints and to allow for reporting and efficient allocation of resources.
CNV is committed to resolving complaints at the earliest opportunity and in a way, that respects and values the person’s feedback. 

We want you, our clients to have confidence in our services.  We are committed to a responsive, effective and fair complaint management system.
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What is your name?

 
What is the best phone number to contact you on?

 
What is your email address?

 
Please provide the details of the compliment or complaint 
Where possible provide who, when and what regarding the matter

 
If you are submitting a complaint, what would you like to see happen as a result of this complaint? 
If you are not sure please request that we call you to discuss and a suitable time.

 
Please provide the most appropriate times/dates for us to contact you

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